Shutting down a site for non-payment
Email Support@graphtek.com with name of client being deactivated
Send the following cancellation email to the client.
Dear <Client salutation and last Name>
Your account, (Place account name here), has been deactivated for non-payment and a
A $50 reactivation fee has been applied to your account.
To expedite the re-activation process we accept Visa, MasterCard and American Express, please call our offices at your convenience to pay the outstanding balance. Your current account balance including the reactivation fee is (Place amount here). Your will remain deactivated until payment is received in full.
If you have any questions please do not hesitate to call us.
Sincerely,
[Name]
Graphtek Billing Department
30 DAY AFTER email has been sent, proceed with the following steps
In QB Delete the memorized transaction
Click on the “List” tab
Click on “Memorized Transaction List”
Find and select customer name (DO NOT OPEN THE MEMORIZED TRANSACTION)
At the top of QB go to “Edit”
Click on “Delete Memorized Transactions” (You must be in Single User Mode to Delete a Memorized Transaction)
Void invoice in QB
Find Customer in QB
Click and open the Hosting Invoice
At the top of the Screen you will see “Delete” with a big X – it will provide a drop down box where you will select “Void”
In the Memo Field type “Deactivated for Non-payment on (date)”
In QB “Notes” tab – Add a “New Note” Saying “Deactivated for Non-payment on (date)” Add your name at the end of the of Note.
Go to Zoho.com
Log in using username and password provided
Click onto “Creator”
Click on “Master Website List”
Click on “Customer Record Report”
Under “Company Name” Add client name
With your Mouse go to the Left of the name and you will see an “Edit Button” – Click on it.
Change “Standing” to “Inactive Client”
In “Notes” box state when customer was disabled
Change “Memorize Setup” to “No
Click “Update” at bottom of page